Go to the Destinations overview page and click the Add destination button. Select Genesys and click Continue. You can then authenticate Hightouch to Genesys.
To create your Genesys OAuth client credentials, follow this Genesys guide.
Enter the following fields into Hightouch:
Region (Required): Find which region to use in the Genesys API docs
Once you've set up your Genesys destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Genesys destination you want to sync to.
You can match rows from your model to contacts in Genesys on any column in your model and any field in Genesys. Ensure the data types of the model column and Genesys field you select match.
Refer to the record matching docs for more information.
In Insert mode, Genesys automatically generates an identifier for every new record synced, so there is no need to match an existing record.
Hightouch lets you sync contact fields via field mapping.
You can map data from any of your model columns to default and custom contact fields.
Ensure your model's columns have the same data types as the fields you want to sync to.
You can match rows from your model to organizations in Genesys on any column in your model and any field in Genesys. Ensure the data types of the model column and Genesys field you select match.
Refer to the record matching docs for more information.
In Insert mode, Genesys automatically generates an identifier for every new record synced, so there is no need to match an existing record.
Hightouch lets you sync organization fields via field mapping.
You can map data from any of your model columns to default and custom organization fields.
Ensure your model's columns have the same data types as the fields you want to sync to.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.