Go to the Destinations overview page and click the Add destination button. Select Gainsight and click Continue. You can then authenticate Hightouch to Gainsight by entering the following fields into Hightouch:
Once you've set up your Gainsight destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Gainsight destination you want to sync to.
The Company object is one of the core objects in Gainsight and is used to store information about your customers, including individual customer records.
To match rows from your model to companies in Gainsight, you need to select a model column and corresponding Gainsight field. You can match on any filterable, unique field in Gainsight.
Hightouch lets you update Low Volume Custom Objects in Gainsight.
You can use these objects to store low volume data that needs to be edited frequently.
Hightouch diplays Low Volume custom objects in your Gainsight instance in a picklist at the beginning of your sync configuration.
To create custom objects, refer to Gainsight's docs.
Gainsight doesn't support creating or updating High Volume Custom Objects via their API.
As a workaround, you can sync your data to S3 and use Gainsight's S3 Connector to import your data into a High Volume Custom Object.
To match rows from your model to custom objects in Gainsight, you need to select a model column and corresponding Gainsight field. You can match on any filterable, unique field in Gainsight.
Hightouch lets you sync custom object fields via field mapping.
You can map data from any of your model columns to any non read-only custom object fields.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.